We have a 30-day return policy, which means you have 30 days after receiving your item to request a return and refund. For more details please visit our Refund Policy page.

If you're visiting our shop for the first time, feel welcome to brows through our products. Choose the ones you like, add them to your shopping cart and proceed to a secure checkout.
You can create an account in our shop. It will allow you to have all your purchases in one place, monitore your parcel and get best offers and exclusive discounts!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return and refund. For more details please visit our Refund Policy page.

Yes! We care dearly about our clients' best interest and comfort. We make sure that your data is secure with us. For more details, please read our Privacy Policy.

If the promo code isn't working, please check the terms of the promotion. Please make sure that the items in your cart are included in the promotion.

If the terms of the promotion are fullfilled and the code still doesn't work, please contact us via email: info@velotool.co.uk. We will do our best to help you ASAP>

To pay for your order you can use various options of payment, including credit cards. Simply follow the steps of the checkout and fill in all the necessary data. Your payments and data are fully secured, we made sure of it.

For more details about our policies, please read our Terms of Service and Privacy Policy

We ship from our warehouse in the UK.

For orders from the UK delivery can take up to 2-3  Business Days from shipping. Orders from outside the UK can take longer depending on the destination. 

It will be with you within 24 hours. 

You can place an order from any country, we ship worldwide.

Shipping is FREE for orders placed in the uk over £30.00.

Orders from outside the UK will  have an extra charge  depending on  the destination country calculated at checkout.  

Our company is based in Lincolnshire UK.

We process all orders in GBP. While the contents of the cart are displayed in multiple currencies, you will check out in GBP at the latest exchange rate.

Yes, all customers receive an order number after placing their orders.

We accept all major credit cards: Visa, Mastercard, Discover, Amex and even Paypal.

You can be absolutely sure that all purchases here are safe.

We do not sell our customers' information. Email is only for follow-up and to send newsletters about our promotions and new arrivals.

For most countries you do not have to pay customs, but it depends on where you are and if you order more than 1 piece. We are not responsible for customs fees. Please check with your local customs agency to find out more.

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